CRAZY JOBS Privacy Policy

Introduction

CRAZY JOBS LTD. ("CRAZY JOBS," "we," "us," or "our") operates an online marketplace platform that connects customers with independent service providers. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the CRAZY JOBS website, mobile application, or related services (collectively, the "Platform").

Your Consent

By accessing or using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use the Platform.

Information We Collect

1. Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, password, and profile information.
• Identity Verification: For service providers and certain transactions, we may collect government-issued ID, background check consent, and KYC (Know Your Customer) documentation.
• Payment Information: Bank account details, payment method information (processed through third-party processors like Stripe), and transaction history.
• Job and Service Information: Job postings, service descriptions, budgets, offers, negotiations, and completion details including OTP (One-Time Password) verification.
• Communications: Messages, chat conversations, support inquiries, feedback, and any other communications with us or through the Platform.
• User Content: Photos, videos, reviews, ratings, feedback, and any other content you submit or upload to the Platform.

2. Information Automatically Collected

• Device Information: IP address, device type, operating system, browser type, mobile carrier, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on the Platform, search queries, and interaction with other users.
• Location Information: Approximate location based on IP address and, with your permission, precise GPS location for location-based services.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and enhance user experience.

3. Information from Third Parties

• Background Checks: Criminal record checks and vulnerable sector checks conducted by third-party providers (with your consent).
• Payment Processors: Transaction data and payment verification from Stripe or other payment service providers.
• Social Media: If you choose to connect social media accounts, we may receive profile information from those platforms.
• Third-Party Services: Information from mapping, navigation, identity verification, and other integrated third-party services.

How We Use Your Information

We use your personal information for the following purposes:

• Platform Operation: To provide, maintain, and improve the Platform, including facilitating connections between customers and service providers.
• Account Management: To create and manage your account, authenticate your identity, and verify your credentials.
• Transaction Processing: To process payments, manage service fees and commissions, handle refunds, and maintain transaction records.
• Communications: To send you account updates, job notifications, confirmations, safety alerts, support responses, and administrative messages.
• Marketing: To send promotional communications, special offers, and referral program information (where permitted by law and with your consent).
• Safety and Security: To verify identities, conduct background checks, prevent fraud, detect abuse, and protect users and the Platform.
• Legal Compliance: To comply with legal obligations, respond to law enforcement requests, enforce our agreements, and protect our rights.
• Analytics and Improvement: To analyze usage patterns, understand user preferences, develop new features, and enhance user experience.
• Dispute Resolution: To investigate and resolve disputes, complaints, and payment issues between users.

How We Share Your Information

We may share your personal information in the following circumstances:

1. With Other Users

• Customers can view service provider profiles, ratings, reviews, and service information.
• Service providers can view customer job postings, requirements, and relevant contact information.
• Both parties can communicate through the Platform's messaging system.

2. With Service Providers and Partners

• Payment Processors: Stripe and other payment service providers process transactions on our behalf.
• Background Check Providers: Third-party services conduct identity verification and background checks (with your consent).
• Cloud Services: Hosting, storage, and infrastructure providers that help us operate the Platform.
• Analytics Providers: Services that help us understand Platform usage and improve our services.
• Communication Services: Email, SMS, and push notification services.

3. For Legal Purposes

• To comply with legal obligations, court orders, subpoenas, or regulatory requirements.
• To investigate and prevent fraud, security threats, or illegal activities.
• To enforce our Terms and Conditions and protect our rights, property, or safety.
• To protect the rights, safety, and property of our users and the public.

4. Business Transfers

In connection with a merger, acquisition, corporate reorganization, or sale of assets, your information may be transferred to the acquiring entity.

5. With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Platform and Services.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.
• Maintain business records and analytics.

After your account is closed or deactivated, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention, payment processing records, and legal compliance. We will delete or anonymize your information when it is no longer needed for these purposes.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest.
• Secure password hashing and authentication systems.
• OTP (One-Time Password) verification for job completion and payment processing.
• Regular security audits and monitoring.
• Limited access to personal information on a need-to-know basis.
• Third-party security assessments for payment processing and sensitive operations.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately of any unauthorized access to your account.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Portability: Request a copy of your information in a structured, commonly used format.
• Objection: Object to certain processing of your information, such as marketing communications.
• Withdrawal of Consent: Withdraw your consent at any time (though this may affect your ability to use the Platform).

To exercise these rights, please contact us at crazyjobs27@gmail.com. We will respond to your request within a reasonable timeframe and as required by applicable law.

Marketing Communications

We may send you marketing and promotional communications via email, SMS, push notifications, and in-app messages. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in email communications.
• Replying "STOP" to SMS messages.
• Adjusting your notification settings in the Platform.
• Contacting us at crazyjobs27@gmail.com.

Please note that you cannot opt out of essential transactional communications (such as account notifications, job updates, safety alerts, and service-related messages) without closing your account and ceasing use of the Platform.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and settings.
• Authenticate your account and maintain sessions.
• Analyze Platform usage and performance.
• Personalize your experience and content.
• Serve relevant advertisements and track their effectiveness.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Platform. We may also use third-party analytics services (such as Google Analytics) that use cookies to collect usage data.

Third-Party Links and Services

The Platform may contain links to third-party websites, services, and applications (including social media platforms, payment processors, and mapping services). This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

The Platform is not intended for use by individuals under the age of 19 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

CRAZY JOBS operates primarily in Canada, specifically in the Province of Newfoundland and Labrador. However, some of our service providers and partners may be located outside of Canada. When we transfer your personal information internationally, we take steps to ensure that it receives an adequate level of protection consistent with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a new "Last Updated" date.
• Sending you a notice via email, SMS, or in-app notification.
• Displaying a prominent banner or alert on the Platform.

Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you must stop using the Platform and close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Complaints and Privacy Commissioner

If you are not satisfied with our response to your privacy concern or complaint, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the privacy commissioner in your province.